iPhone x owners facing problem in face id scanner. Face id scanner may get a new device if their smartphone cannot be repaired as per a report.
According to policy support personnel must first try to repair rear camera if face id problems are present and the issue is not resolved then Apple would replace the whole device instead of repairing the same device.
If customers report that their iPhone X is having face id issues you may be able to resolve the issue with a rear camera repair. They run AST 2 on the customer’s device to check the camera. If the diagnostics find an issue with the camera, perform the repair to see if the issue is resolved. If the issue is not resolved performed a whole unit replacement.
According to the report the face detection problem lies in the rear camera of the device and the true depth camera at the front and the telephoto lens at the back are linked.
iPhone X sports a unique “FaceID” facial recognition system to unlock the device. The feature is enabled by a ‘True Depth’ camera system in the A11 neural engine.
It is basically a 3D face scanner that uses several components to analyze a person’s face and verify identity. It is also expensive to fix.